PRIVACY Policy

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Last updated: 11/03/2025

At Concierge Diagnostics, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit information through online forms, or communicate with us by phone, email, or SMS.

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number, and email address
   
• Mailing address and demographic information
   
• Health-related details or service preferences you voluntarily provide
   
• Billing information when applicable
   
• Communication preferences and consent for SMS or email updates
   
• Technical information such as IP address, browser type, and device identifiers collected automatically for site analytics
   

2. How We Use Your Information

Your information is used to:

• Schedule appointments and provide diagnostic or consultation services
   
• Respond to inquiries and customer support requests
   
• Send service updates, confirmations, or reminders (via email, phone, or SMS)
   
• Process payments and maintain billing records
   
• Improve our website, services, and patient experience
   
• Comply with legal, regulatory, and security obligations
   

3. Mobile SMS Policy 

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Terms & Conditions

SMS Consent Communication:

The information (305) 714 - 2160 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Concierge Diagnostics, Inc, you may receive messages related to the following (appointment reminders, insurance verifications, etc):

• Appointment reminders
• Follow-up messages
• Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Stuart at Brickell on 01/01/2026 at 10:00 AM. You can reply STOP to opt out of SMS messaging from Concierge Diagnostics at any time."

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments status / reminders or account status.

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from Concierge Diagnostics in the following ways (verbal consent)

Verbally, during a conversation

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.conciergediagnostics.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

Message frequency may vary.

4. Information Sharing

We do not sell, rent, or trade your personal information.
We may share information only as necessary with:

• Licensed medical professionals and radiologists providing interpretation services
   
• Insurance or billing partners for claim processing
   
• Technology providers that securely manage our communication and scheduling systems
   
• Legal or regulatory authorities, when required by law
   
• All partners are bound by confidentiality and data protection agreements.

5. Data Security

We use secure, encrypted systems and industry-standard safeguards to protect your personal and medical information against unauthorized access, disclosure, or misuse.

6. Your Rights

You have the right to:

• Access or request a copy of your personal information
   
• Request corrections or updates
   
• Withdraw SMS or email consent at any time
   
• Request deletion of your data (subject to legal or medical record retention requirements)
   

To exercise these rights, contact us at:
📧 stat@conciergediagnostics.com
(305) 714 - 2160

7. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated 11/03/2025 date.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Concierge Diagnostics, Inc.
stat@conciergediagnostics.com
www.conciergediagnostics.com